Question 1

GENERAL INFORMATION

Accepted Answer

How to reserve/book? 
         - Click the 'BOOK NOW' button to book or reserve.

Do you have free wifi in the resort?
         - Yes, we have free wifi in the selected areas in the resort.

Are you a pet-friendly resort?
         - Yes, We are a pet-friendly resort. However there are selected non-pet friendly rooms. You may find this in the Rooms Description in the 'Rooms' tab.
         PET FEE: 
         - 1st small sized pet is free 
         - 2nd small/medium sized pet is P800/pet/night.
         - Large sized pet is P1,400/pet/night.

Do you accept Day Tours?
         - No, we do not accept Day Tours.

How much is the entrance fee?
         - No entrance fee.

Do you allow walk-ins? 
       - Yes, however we cannot guarantee room availability. Make sure you confirm first by messaging on our Facebook page or calling our mobile number before going to the resort.

Do you honor Senior/ PWD Discount?
	- Yes. But please note that the discount is applicable on the part of Senior Citizen/PWD only and not per room basis.

Are we allowed to bring food and drinks?
        - Yes, no corkage fee (Except in the Restaurant)
         - If you will bring a caterer, there will be a charge of P80 per guest per meal.

Do you have a restaurant?
         - Yes, we have a restaurant in the resort and it is exclusive only to stay-in guests.

Can we cook in the resort? Do you have a kitchen that we can use/rent?
         - Yes, we have a common kitchen that you can use for free (Subject to availability).
         - We have Cabanas (Kitchen and dining area) as well that you can rent for P1,600 (For 15 persons) per night (Subject to availability).

Is your resort beachfront?
         - Yes, we are a beachfront resort with direct access to the beach.

Do you have water activities in the resort?
         - We do not offer any water activities in the resort for now.

What is the maximum capacity of the resort?
         - Our rooms can accommodate up to 60 adults. (Subject to change)

All rates include 12% VAT and are subject to an additional 2.5% service charge.

Question 2

ROOM INFORMATION

Accepted Answer

What is your check in and checkout time?
	- Check in is 1:30 PM and Check out is 11:00 AM.

What are your modes of payment?
	- We accept bank transfer and BDO bank deposit.
	- We accept credit card payments, conditions apply.

Are toiletries provided?
          - Shampoo, body wash, towels and bath robes, toilet tissues 
are provided except for the dental and vanity kits.

What is the Maximum Capacity per room?
          - Meria Standard - Good for 2 persons - Can add up to 1 extra person adult/child only.
          - Kala Standard/ Deluxe - Good for 2 persons - Can add up to 2 extra person-adult OR 2 extra person-children only.
         - Yasmin Deluxe - Good for 2 persons - Can add up to 1 extra person-adult OR 2 extra person-children only.
         - Villa Frangipani/ Sola Villa - Good for 4 persons - Can add up to 2 extra persons-adult OR 4 extra person-children only.
         - Al-lo Villa - Good for 6 persons - Can add up to 2 extra persons-adult

How much is the extra persons charge? 
      - P1,500 per person per night (9 yrs old and above) with breakfast and extra bed
      - Free of charge if using existing bed for 1st 0-8 yrs old (for standard rooms) and 2nd 0-8 yrs old (for deluxe rooms and villas except Sola Villa)
        *Extra bed charge is P1,500

How many extra bed can be added per room?
      - Standard/ Deluxe - up to 1 extra bed only
      - Villa Frangipani/ Allo Villa - up to 2 extra beds per room

Question 3

REBOOKING/ CANCELLATION POLICY

Accepted Answer

All requests for transfers or rebookings are subject to the approval andavailability of the Haya Nature Resort Team.
Non-Refundable Payments: Please note that all payments made for bookings are non-refundable.
Notification for Date Changes: You can transfer your booking to a new date if you notify us in writing at least 15 days before your original check-in date. This helps you avoid penalties. All rebooking requests must be sent to hello@hayaresort.com.
Transfer Fees:
If you rebook within 90 days of your original check-in date, there is no transfer charge.
If you rebook after 90 days from your original check-in date, a 30% rebooking fee will apply.
Room Upgrades: If your originally booked room isn't available on your new dates and an upgraded room is the only option, you will be charged the difference in room rate.
Providing New Dates: You must provide your new dates on the same day you submit your written notification. Failure to provide new dates will result in the forfeiture of your booking.
One-Time Transfer: Bookings can only be transferred once. Once your booking confirmation for the new dates is sent, no further changes to the date can be made.
Rate Adjustments: The new booking will be based on the prevailing room rates for your selected new dates. Please be aware that prices are subject to change without prior notice.
Promotional Rates: Transferred bookings are not valid with any ongoing promotions on the new dates.
Cancellations
No Cancellations: Haya Nature Resort does not allow or entertain any cancellations.
Shortened Stays (In-House Guests): For guests already staying at the resort, there will be no refund, cancellation, or transfer if you shorten your stay.
Extra Persons and Consumables: Payments made for additional persons are non-refundable and cannot be credited towards other consumables or services
Force Majeure Policy
We do not offer advance bookings or refunds in the event of force majeure circumstances.  
 In such cases, we will provide a new booking once the situation has been resolved and approved by management.  
All decisions regarding bookings and rescheduling are subject to the discretion and approval of management.

Question 4

PET POLICY

Accepted Answer

While in the resort please be informed of the following.
1. Our pet policy allows for the accommodation of one pet per guest. First pet will be free of charge, and it should be SMALL size category.
A. SMALL SIZE - Height of 30 centimeters (1 ft.) and 30 centimeters (1 ft.) long. (Example shih tzu/chihuahua) free of charge for the 1st small pet, 2nd small pet will be charge for Php800.00 
B. MEDIUM SIZE - Height more than 30 centimeter to 60 centimeter (2ft) and 60 centimeter (2ft) long. Php800.00
C. LARGE SIZE - Height more than 60 centimeter (2ft) above. Php1,400.00

2. Pet friendly and non-pet friendly rooms:
Non-pet friendly rooms: Room 1,2,4,16 and 19
Pet friendly rooms: Room 3, 5, 6, 7, 8, 9,10, 11, 12, 17, 18 and 20

3. Pet owners should provide the following:
Vaccination record
Pet’s food and water bowls
Pet's leash
Pet’s stroller/carrier
Pet’s toys
Disposable bags
Pee pad
Diapers
If your cat is staying with you, you'll need to bring your own litter box.

4. Keep your pet leashed at all times as you head out of your room and must be accompanied by their owners in public places at all times.

5. All pet vaccinations especially anti-rabies must be current and valid. The pet/s’ vaccination certificate must be presented to the Front Desk upon check-in.

6. The guest shall give a security deposit, equivalent to Five hundred Pesos (Php500.00) per pet in a room upon check-in. The security deposit will cover any damages incurred which may include but are not limited to, stained bedding, stained carpet, stained linen, scratches on the furniture, scratches on the floor, infestation, extra cleaning that may be required, and/or lost revenue charges while the unit is out of service due to cleaning and repairs. The room/s will be inspected upon check out. After confirmation and clearance that no damage was found in the room and no extra cleaning efforts were required, the security deposit shall be returned.

7. All equipment required for the upkeep, and feeding of pets are to be provided by the guest. Under no circumstances shall any equipment within the property be used for animal use, this includes the use of a hotel bathtub, available towels, and linen for your pets. Any use of linen for their pets is to incur corresponding charges. Stained linen will be charged twice the regular laundry rate while permanently stained linens will be charged with a corresponding replacement fee.

8. Pet owners will be required to promptly address any complaints made by fellow guests regarding noise or any other such disturbance that may be caused by the pet/s. In the event that any pet becomes overly disruptive or in any way aggressive towards other guests or employees, the pet must be removed from the property. In the event that any pet is considered dangerous by the Hotel Management, it shall immediately be removed from the property by the guest.

9. During any housekeeping service the guest is requested to remove their pet from the room The guest may call the Housekeeping Department to arrange a convenient time to service the apartment. If Housekeeping service is not required, the guest may activate the privacy sign in the room.

10. All pets must be clean, well-groomed, and completely free of fleas and ticks. Pets must wear diapers at all times especially in public areas of the hotel.

11. Pets are allowed to stay at the garden or lawn, if available, provided that their waste will be cleaned and will be disposed of by their owners in secured disposable bags. At all times, the guest shall maintain and keep the property in a good and sanitary condition.

12. The guest agrees not to leave any pet/s unattended. Cats or dogs left unattended, for a period of more than forty-eight (48) hours, shall be considered abandoned and shall be reported to the proper authorities. The registered guest shall indemnify Hotel Management for any costs, losses, or damages which may result from such action being taken.

13. Any damage caused by the pet(s) shall be charged to the registered guest and must be paid immediately upon the presentation of an invoice.

14. The Hotel Management and its employees shall not be liable for any loss, injuries, or illness of any pet for any reason whatsoever.

15. The guest shall strictly comply with the Pet Policy Agreement and other rules and regulations which may be issued by Hotel Management. Hotel Management reserves the right to require room changes, removal of pet/s from the property, refuse or discontinue service without refund if, in the hotel’s sole discretion, the pet is considered dangerous, unhealthy, or likely to frighten, harm, disrupt hotel guests, has damaged hotel property, or for failure to abide by these policies.

16. The guest accepts full responsibility for any and all liability, claims, losses, costs, and expenses including reasonable attorney fees, for personal injury or property damage that may be caused by or attributed to their pet/s. The guest agrees to make any reimbursement for such damages on demand.

17. The guest agrees to indemnify, hold harmless and defend the Hotel Management, its owners, and employees from any and all liability, claims, losses, costs and expenses including reasonable attorney fees arising out of or relating to any claim for personal

18.Pets should not have been sick in the last seventy-two (72) hours. A medical clearance from a certified vet may be required upon check-in.

GOT ANY QUESTIONS?

GENERAL INFORMATION

ROOM INFORMATION

REBOOKING/ CANCELLATION POLICY

PET POLICY