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GOT ANY QUESTIONS?
Maybe these Frequently Asked Questions can help you out!
GENERAL INFORMATIONHow to reserve/book? - Click the 'BOOK NOW' button to book or reserve. Do you have free wifi in the resort? - Yes, we have free wifi in the resort. Are you a pet-friendly resort? - Yes, We are a pet-friendly resort. PET FEE: - 1st small sized pet is free - 2nd small/medium sized pet is P800/pet/night. - Large sized pet is P1,400/pet/night. Do you accept Day Tours? - No, we do not accept Day Tours. How much is the entrance fee? - No entrance fee. Do you allow walk-ins? - Yes, however we cannot guarantee room availability. Make sure you confirm first by messaging on our Facebook page or calling our mobile number before going to the resort. Do you honor Senior/ PWD Discount? - Yes. But please note that the discount is applicable on the part of Senior Citizen/PWD only and not per room basis. Are we allowed to bring food and drinks? - Yes, no corkage fee (Except in the Restaurant) - If you will bring a caterer, there will be a charge of P80 per guest per meal. Do you have a restaurant? - Yes, we have a restaurant in the resort and it is exclusive only to stay-in guests. Can we cook in the resort? Do you have a kitchen that we can use/rent? - Yes, we have a common kitchen that you can use for free (Subject to availability). - We have Cabanas (Kitchen and dining area) as well that you can rent for P1,600 (For 15 persons) per night. Is your resort beachfront? - Yes, we are a beachfront resort with direct access to the beach. Do you have water activities in the resort? - We do not offer any water activities in the resort for now. What is the maximum capacity of the resort? - Our rooms can accommodate up to 44 adults. (Subject to change)
ROOM INFORMATIONWhat is your check in and checkout time? - Check in is 1:30 PM and Check out is 11:00 AM. What are your modes of payment? - We only accept payments through BDO online bank transfer and BDO bank deposit. Are toiletries provided? - Shampoo, body wash, towels and bath robes, toilet tissues are provided except for the dental and vanity kits. What is the Maximum Capacity per room? - Meria/Kala Standard - Good for 2 persons - 3 persons only or 2 adults and 1 kid - Kala Deluxe/ Beach View - Good for 2 persons - 3 adults or 2 adults and 2 children - Yasmin Deluxe/ Yasmin Beach View - Good for 2 persons - 3 adults or 2 adults 2 children - Villa Frangipani - Good for 4 persons - 6 adults or 4 adults 2 children - Al-lo Villa - Good for 4 persons - 8 adults or 6 adults and 4 children How much is the extra person's charge? - P1,400 per person per night (12 yrs old and above) with breakfast and extra bed - P700 per person per night (6-11 yrs old) with breakfast using existing bed - Free of charge if using existing bed for 0-5 yrs old *Extra bed charge is P1,400 How many extra bed can be added per room? - Up to 1 extra bed only per room.
REBOOKING/ CANCELLATION POLICY* All Payments made are non-refundable. *Rebooking requests are subject to approval of HAYA NATURE RESORT Management. • Bookings can be transferred at a later date provided we are notified in writing 15 days before the check in date and can be rebooked only once. • Rebookings made 10 days prior to arrival will be charged equivalent to one (1) night stay of each room booked. • Date and rooms are subject to availability. If dates selected are long weekend/peak dates, applicable rates on the new dates will be applied. • New dates should be provided within 30 days and the new booking dates must be within 3 months from the date of request for rebooking. • For any events beyond the reasonable control not limited to Acts of God , including earthquake, typhoon (If Zambales is under signal # 1-3), and the likes of, will not be charged for any rebooking. Special conditions that we allow our confirmed guests to rebook in less than 5 days prior to check in date: - One of the confirmed guests is positive from Covid-19. - One of the confirmed guests has Flu-like symptoms. The guest must provide the following for approval of rebooking request: - Positive Antigen/ RT PCR Test Certificate of the CONFIRMED guest. - Medical Prescription from a doctor stating that the CONFIRMED guest has flu-like symptoms and is not fit to travel. Otherwise, we can not be held liable for the circumstances beyond our control. In the event that you cannot travel due to personal circumstances, the option that we can give to allow rebooking are the following conditions: 1. Transfer the use of your current booking to a third party on your selection. 2. We will sell the room and if successful, you will be automatically approved for rebooking. *Should there be changes in the travel requirements, bookings will not be qualified for rebooking or refund unless confirmed guests are not permitted to travel due to government-imposed restrictions.
PET POLICYWhile in the resort please be informed of the following: 1. A maximum of two pets are permitted per room. First pet will be free of charge, and it should be SMALL size category. A. SMALL SIZE-height of 30 centimeters (1 ft.) and 30 centimeters (1 ft.) long. (Example shih tzu/chihuahua) free of charge for the 1st small pet, 2nd small pet will be charge for Php800.00 B. MEDIUM SIZE-Height more than 30 centimeter to 60 centimeter (2ft) and 60 centimeter (2ft) long. Php800.00 C. LARGE SIZE-Height more than 60 centimeter (2ft) above. Php1,400.00 2. Pet friendly and non-pet friendly rooms: Non-pet friendly rooms: Room 1, 2, and 4 Pet friendly rooms: Room 3, 7, 8, 9,10 and 16 3. Pet owners should provide the following: Vaccination record Pet’s food and water bowls Pet's leash Pet’s stroller/carrier Pet’s toys Disposable bags Pee pad Diapers If your cat is staying with you, you'll need to bring your own litter box. 4. Keep your pet leashed at all times as you head out of your room and must be accompanied by their owners in public places at all times. 5. All pet vaccinations especially anti-rabies must be current and valid. The pet/s’ vaccination certificate must be presented to the Front Desk upon check-in. 6. The guest shall give a security deposit, equivalent to Five hundred Pesos (Php500.00) per pet in a room upon check-in. The security deposit will cover any damages incurred which may include but are not limited to, stained bedding, stained carpet, stained linen, scratches on the furniture, scratches on the floor, infestation, extra cleaning that may be required, and/or lost revenue charges while the unit is out of service due to cleaning and repairs. The room/s will be inspected upon check out. After confirmation and clearance that no damage was found in the room and no extra cleaning efforts were required, the security deposit shall be returned. 7. All equipment required for the upkeep, and feeding of pets are to be provided by the guest. Under no circumstances shall any equipment within the property be used for animal use, this includes the use of a hotel bathtub, available towels, and linen for your pets. Any use of linen for their pets is to incur corresponding charges. Stained linen will be charged twice the regular laundry rate while permanently stained linens will be charged with a corresponding replacement fee. 8. Pet owners will be required to promptly address any complaints made by fellow guests regarding noise or any other such disturbance that may be caused by the pet/s. In the event that any pet becomes overly disruptive or in any way aggressive towards other guests or employees, the pet must be removed from the property. In the event that any pet is considered dangerous by the Hotel Management, it shall immediately be removed from the property by the guest. 9. During any housekeeping service the guest is requested to remove their pet from the room The guest may call the Housekeeping Department to arrange a convenient time to service the apartment. If Housekeeping service is not required, the guest may activate the privacy sign in the room. 10. All pets must be clean, well-groomed, and completely free of fleas and ticks. Pets must wear diapers at all times especially in public areas of the hotel. 11. Pets are allowed to stay at the garden or lawn, if available, provided that their waste will be cleaned and will be disposed of by their owners in secured disposable bags. At all times, the guest shall maintain and keep the property in a good and sanitary condition. 12. The guest agrees not to leave any pet/s unattended. Cats or dogs left unattended, for a period of more than forty-eight (48) hours, shall be considered abandoned and shall be reported to the proper authorities. The registered guest shall indemnify Hotel Management for any costs, losses, or damages which may result from such action being taken. 13. Any damage caused by the pet(s) shall be charged to the registered guest and must be paid immediately upon the presentation of an invoice. 14. The Hotel Management and its employees shall not be liable for any loss, injuries, or illness of any pet for any reason whatsoever. 15. The guest shall strictly comply with the Pet Policy Agreement and other rules and regulations which may be issued by Hotel Management. Hotel Management reserves the right to require room changes, removal of pet/s from the property, refuse or discontinue service without refund if, in the hotel’s sole discretion, the pet is considered dangerous, unhealthy, or likely to frighten, harm, disrupt hotel guests, has damaged hotel property, or for failure to abide by these policies. 16. The guest accepts full responsibility for any and all liability, claims, losses, costs, and expenses including reasonable attorney fees, for personal injury or property damage that may be caused by or attributed to their pet/s. The guest agrees to make any reimbursement for such damages on demand. 17. The guest agrees to indemnify, hold harmless and defend the Hotel Management, its owners, and employees from any and all liability, claims, losses, costs and expenses including reasonable attorney fees arising out of or relating to any claim for personal 18.Pets should not have been sick in the last seventy-two (72) hours. A medical clearance from a certified vet may be required upon check-in.
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