Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:
 

Check-In: 1:30 PM

Check-Out: 11:00 AM

Late Check-out Hour: 12:00 PM

Late Check-out Fees: ₱2,000.00

Late check-out (after 11:00 AM and before 12:00 PM) may result in a fee.
 

Notice of Ongoing and Future Developments:
Exciting news! Our new Luxury Pool Villa Beachfront  - Two Bedroom (2 units) will be available for stays beginning June 2025. Following the completion of the Beachside Villas, construction will begin on the upcoming Mountain View Villas.
While there may be occasional construction noise near the work area, please know we are taking strict measures to minimize disruptions and ensure your comfort remains a priority.
Thank you for your continued understanding and support as we enhance our offerings. We look forward to welcoming you!

 

Property and Cancellation Policies:

NON-REFUNDABLE

We have strict cancellation policy, hence all payments made are nonrefundable. Exception: Government Lockdown only. Proof will be required to submit for Granular Lockdowns.

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NO ROOM DOWNGRADE/EXTRA PERSON CANCELLATION

If the actual no of person is lesser than the no of persons in the contract, the contract amount in the reservation letter is final. No refund of any excess or cannot be used as payment for consumables.

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TRANSFER/REBOOKING POLICY:

All requests for transfers or rebookings are subject to the approval andavailability of the Haya Nature Resort Team.

• Non-Refundable Payments: Please note that all payments made for bookings are non-refundable.

• Notification for Date Changes: You can transfer your booking to a new date if you notify us in writing at least 15 days before your original check-in date. This helps you avoid penalties. All rebooking requests must be sent to hello@hayaresort.com.

• Transfer Fees:

  • If you rebook within 90 days of your original check-in date, there is no transfer charge.

  • If you rebook after 90 days from your original check-in date, a 30% rebooking fee will apply.

• Room Upgrades: If your originally booked room isn't available on your new dates and an upgraded room is the only option, you will be charged the difference in room rate.

• Providing New Dates: You must provide your new dates on the same day you submit your written notification. Failure to provide new dates will result in the forfeiture of your booking.

• One-Time Transfer: Bookings can only be transferred once. Once your booking confirmation for the new dates is sent, no further changes to the date can be made.

• Rate Adjustments: The new booking will be based on the prevailing room rates for your selected new dates. Please be aware that prices are subject to change without prior notice.

• Promotional Rates: Transferred bookings are not valid with any ongoing promotions on the new dates.

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Cancellations

• No Cancellations: Haya Nature Resort does not allow or entertain any cancellations.

• Shortened Stays (In-House Guests): For guests already staying at the resort, there will be no refund, cancellation, or transfer if you shorten your stay.

• Extra Persons and Consumables: Payments made for additional persons are non-refundable and cannot be credited towards other consumables or services.

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Property Terms and Conditions:

CHILD POLICY

• First 0-8 years old are free of charge without breakfast and using of existing beds (Standard rooms, Yasmin Deluxe and Sola Villa).
• Second 0-8 years old are free of charge without breakfast and using of existing beds (Kala Deluxe, Villa Frangipani and Sola Villa only).
• In excess of 1st and 2nd 0-8 years old, extra person charge will apply.

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MAXIMUM CAPACITY PER ROOM

• Please check our FAQs under ROOM INFORMATION for the Maximum Capacity per room.
 

NON-DECLARATION OF ADDITIONAL PERSONS UPON RESERVATION/ CHECK IN
• In the event that you exceeded the no of persons and did not inform us in writing, P5,000/person will be charged. In the event that you missed to include the no of children upon reservation, please email us at hello@hayaresort.com
 

DISCOUNTS
• Ongoing Promos/Discounts can't be used in conjunction with Senior/PWD discount.
• Please provide a clear copy of Senior/PWD ID upon booking to avail the discount. Senior Citizen/ PWD Discount is applicable only on the part of the Senior Citizen/ PWD only and not per room basis. We will only acknowledge a Senior Citizen/ PWD Discount and VAT Exemption prior payment was made.

• Once booking has been settled, the discounts can no longer be applied or availed upon check in.
 

ROOMS

• A refundable cash deposit of P2,000/room will be collected upon check in. If with pets, additional P500/pet. This will be returned upon check out.
• Our rooms are only limited to the no of guests stated in our contract. If there are additional rooms or persons to be added in the original booking, message us for confirmation. Unannounced extra person charge is P5,000/ head. We promise an exclusive/not crowded stay for each guest and we strictly ensure that booking per night will not exceed 100% capacity.
• Rooms can only accommodate 1 extra bed per room.  
• Eating inside the room is prohibited. Any unpleasant odors that will stick to the upholstery of the room will be charged P10,000++.
• All items inside the room were received in good condition. You will be charged for any heavy stained towels and linens as these are considered damaged items. If there are any unpleasant odors left in the room, a cleaning fee of P1,000 will be charged. 

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NO SMOKING/VAPING
• Haya Resort is a strictly smoke free environment. Our designated smoking area is outside the gate. Any violation will be charged equivalent to your contract amount. 

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PET POLICY

• Please check our FAQs under PET POLICY for the Pet-policy.

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POOL RULES

• Swimming pool is open from 7:00 am to 10:00 pm. We strictly implement the opening and closing time for us to clean and treat the pool. 
• Proper swimming attire is strictly required when using the pool. Basketball shorts, sandos, t- shirts, cotton, shorts & the like are not allowed. Refusal of entry to the pool to those who will violate this rule.

USE OF KITCHEN:
• Use of common Kitchen is free of charge.
• Clean as you go. Cleaning fee of P500 will be charged if cleaners are requested.
• Common kitchen are subject to availability. 

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CABANA RENTAL: (Kitchen and Dining area)

• P1,600/night for exclusive use for 15 pax. Inclusions below: 
• Use of kitchen, refrigerator, basic cook wares, utensils, dining tables and chairs and water dispenser. 
• Clean as you go. Cleaning fee of P500will be charged if cleaners are requested
• Cabañas are subject to availability. 

Note: 

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CORKAGE:
• Bringing in of any electric equipment, butane, videoke, and the like are not allowed unless approved in writing. Corkage fees apply.
• Bringing of outside food is allowed, for consumption only at the Room's Veranda.  No outside food allowed at the pool bar, beach front & pool area.
• Bringing in of caterer in the resort is allowed. Corkage fees apply.
• Borrowing plates, spoon, and fork are not allowed. Except for Al-lo and rented Cabana. (Extra charge will apply)

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EVENTS:

• You are not allowed to conduct any type of events without prior agreement even if all rooms are booked. We have a separate contract for any type of events. To avoid inconvenience, kindly inform our sales. Without events contract shall pay a one time payment of P50,000.